FAQ – Orders
1. I just placed an order on inGroupPress.com for some e-books. When will I receive them?
a. With the current shopping cart, e-books have to be manually emailed by one of our employees. We promise to deliver your e-books by e-amil within 36 hours of your order (although we usually average much quicker!). We're sorry we can't offer instant gratification at this time, but we promise to fulfill each order as quickly as possible. You can always email CustomerCare@inGroupPress.com for an update on your order, or to make a special request.
FAQ – General
1. Are you a vanity press?
a. No, although some of us at the office are pretty vain. We will not ask for or accept any money from our authors during any stage of the publishing process. However, Godiva chocolates probably won't be refused.
2. I have written an awesome story, but there are no LGBT characters in it. Can I still submit to inGroup Press?
a. No! We have nothing against the heterosexual community, and lovingly welcome books with heterosexual characters, but our press will only publish material with LGBT content. Note that our definition of "LGBT content" is pretty fluid. Your book doesn't have to be about a rainbow-breathing Godzilla for us to give it consideration. We just want Lesbian, Gay, Bisexual, and Transgender people to be either the principal characters, or well-represented. Non-Fiction is a different story. Your non-fiction proposal should strictly revolve around LGBT issues and content.
FAQ - Submissions
1. How long will it take for a response to my submission package?
a. Usually 2-3 weeks for an email requesting more material. If you don't receive an email in that time, it means your book isn't for us.
2. How long will it take for a response to my requested full manuscript?
a. Depends entirely on our workload. Every week we'll post on our blog, The Publeconomist, which submissions we're reading. When your name pops up, you'll know we've begun to read your material. From that point it can take one week to one month.
3. My submission package/requested manuscript has been out for longer than the listed response time, and I've heard nothing from inGroup Press. When am I allowed to start calling or emailing?
a. Since the staff at inGroup Press is composed of human beings (most of us, anyway), we do celebrate holidays and go on vacation. However, if we like your material and want to see more, we'll usually get back to you in 2-3 weeks. If you don't hear from us, it means we've passed on your submission. If you're worried that your submission might have gone in a spam folder and that's why you haven't heard a reply, you're welcome to email us checking status after one month from submission date.
4. Does inGroup Press only accept exclusive submissions?
a. No way! Life is too short to let your manuscript sit with just one Publisher for up to four months at a time. Just do us a favor: if we’ve requested your full manuscript, just let us know if it's on submission elsewhere.
5. Does my snail mail query have a better chance of impressing you than an email query?
a. Well, our answer to that is simple: Swiss chocolate can be delicately hidden in a snail mail submission, but cannot be attached to an email. Just kidding. Don't try and bribe us with chocolate. All that'll happen is we'll gain more weight and hate you for it. Snail mail submissions are always welcome, and we appreciate the time taken to put these little packages together, but we still prefer email.
6. I received a form letter rejection to my query. Why you gotta be like that??
a. At inGroup Press, we agree that form letter rejections—and those "Bed, Bath, and Beyond" 10% off any item coupons—are the worst things ever. For this reason, you'll never have to ask us the above question. We promise to never send form letters. We'll respond to you with the respect that you deserve, and with the proper thanks for thinking about us during your submission phase. This policy does require something from you, though. We ask that you be kind and fair. If your submission gets rejected, don’t get bent out of shape. Keep at it, work on your submission and story, and feel free to submit to us again in the future.